BitDefender Fix for Windows 7

by on 03/23/2010 in Security, Windows 7

Due to a recent update for Windows 64-bit systems it is possible that BitDefender detects several Windows and BitDefender files as infected with Trojan.FakeAlert.5.

If you are not able to log on to Windows, please follow these steps:

1. Reboot your PC and select Launch Startup Repair.

Click to Enlarge

Windows 7 Recovery

2. Allow a few moments for the process to finish.

Windows Startup Repair

Click to Enlarge

3. Click Finish and reboot your PC.

Windows 7 Startup Repair

Click to Enlarge

IMPORTANT! It is possible that the Repair procedure may not work from the first time. If it fails, reboot the PC and run the procedure again as it should work in maximum 3 attempts.

4. After you log on to Windows save this patch and then run it on your PC:

* If you are using BitDefender 2010 click here

* If you are using BitDefender 2009 click here

5. Reboot your PC, open BitDefender and perform an update to make sure you have the latest virus definitions.

Source: BitDefender

7 Responses to “BitDefender Fix for Windows 7”

  1. Raluca Dode

    Mar 24th, 2010

    Hi Frank, thank you for this post.

    On behalf of BitDefender, we want to let you know that the issue with Windows 64 bit OS experienced on Saturday was isolated and the update withdrawn shortly afterwards.
    Very few users have been affected and we are very sorry for any problems caused.
    However, those who still have issues are invited to contact us here:

    http://www.bitdefender.com/site/Main/contactEmail/
    Best,
    Raluca Dode

    • Frank Jovine

      Mar 24th, 2010

      Raluca,

      I am glad to help and you have a wonderful product. Thank you and your team for being so responsive.

      • Raluca Dode

        Mar 29th, 2010

        Thanks again for your support and appreciation.

        Raluca

  2. Andrew@BloggingGuide

    Mar 24th, 2010

    I have friends who are using BitDefender…but I don’t know if they have experienced this. But, will surely share this article to them. Thanks for this great info!

    • Frank Jovine

      Mar 24th, 2010

      Andrew,

      I am glad to help and thank you for sharing this info with your network.

  3. Askdeposu.com

    Mar 28th, 2010

    i use BitDefender since 2 years. its really great

  4. Galatasaray Haberleri

    Mar 30th, 2010

    Thank you for sharing. i’ll try that.